Terms OF Service
1. Bookings are accepted on condition that the client understands and accepts the terms and conditions below: (The client is the person creating the hire agreement and withe whom Ensignbus Limited is entering
2. The full balance is payable 14 days prior to the hire. If a booking is made within 14 days of the hire, the total booking cost is payable in full at the time of booking. No service will be provided unless cleared funds have been received in full.
3. Cancellations must be made in writing.
4. Smoking/Vaping is not permitted on the bus at any time.
5. The client is responsible for the conduct of all passengers. If, in the driver or conductor’s opinion, the client or any passenger is disorderly or unfit to travel, the driver has the right to terminate the booking. Should this occur, no refund will be given.
6 All personal property will be the responsibility of the client and/or passengers, and we will not be responsible or liable for any loss or damage to such property.
7 The client is responsible for ensuring that all information provided on the booking form is correct regarding dates, times, addresses, passenger numbers etc.
8. If there are any changes to venue(s) stated on the booking form, we reserve the right to charge for any extra mileage covered completing the booking.
9. With especially but not limited to, open top buses we will not be responsible or liable for any adverse effects of wind/weather to any passengers travelling on the vehicle.
10. The number of passengers carried at any one time must not exceed the licensed seating capacity of the vehicle, crews do not have discretion to carry extra passengers, so please do not ask them to do so.
11. In the event of any damage to the vehicle internally or externally, caused by the client or any of their passengers or guests, the client will be liable for the full cost of repairs.
12. We will allow adequate time for the journey, but we will not be liable for any delays beyond our control, however such delays may be caused.
13. Our vehicles are maintained to the highest possible standards, we endeavor to make them as reliable as possible. However, in the unforeseen circumstances such as (but not limited to) an accident, breakdown, puncture, traffic jam or severe weather conditions, the company will not be liable for any impact that a delay might cause. The Company will not be liable for any consequential/subsequent loss or claims beyond the total sum paid by the client in respect of cost of the hire. The company will however undertake all reasonable measures to complete the hire; which may, at the company’s discretion, include providing an alternative vehicle.
14. In the event of a replacement bus being required for any reason after the commencement of the journey all reasonable efforts will be made to get the replacement vehicle to the scene of the incident in the shortest possible time and whilst we would anticipate that this would normally happen within two hours this cannot be guaranteed. Any enquiries about the progress of the replacement should be made direct to the Ensignbus office number where staff will be able to advise an approx. ETA
15. Our buses are cleaned to the highest standard. However, the company can accept no liability, nor responsibility for clothing becoming dirtied or damaged. This is particularly relevant during times of inclement weather.
16. Any alterations made to the booking on the day of the service or a request for additional time may incur an extra charge.
17. Violence, foul language, intimidation antagonism or any form of anti-social behaviour towards the Driver, Conductor or any member of this company’s staff will not be tolerated and will result in the immediate termination of the service and police involvement if necessary. Acts of vandalism or malicious damage caused to the vehicle will face prosecution.
18. Our Crews will check the vehicle for passengers belongings left in the vehicle after a hire. However, the Company cannot be held responsible for any item broken during the journey or left in the vehicle after the service. It is the hirer’s responsibility to ensure they have all their belongings at the end of the hire.
19. The Hirer must ensure that access is feasible for a vehicle which in the case of a double deck is likely to be 14 feet 6 inches in height, by 8 feet wide and 30 feet in length. It is the responsibility of the Hirer to ensure access is possible at both pick up and destination. The Company reserves the right to refuse to enter an area where access is likely to cause damage to the either vehicle or passengers.
20. Vintage Buses were not built to carry large numbers of buggies/wheelchairs and to store them safely seats will sometimes need to be used. Whilst all efforts are made on the day to accommodate all such items, the hirer should check with us beforehand if excessive buggies are likely to cause storage or capacity issues.
21. On bookings that involve branding, banners or posters being displayed, the client will need to provide artwork to the company not less than 48 hours before the booking is to take place. Once this has been approved (to ensure it doesn’t breach the law or standards of public decency/hate speech) it will be considered as the approved artwork and no deviation from this artwork will be made by the client prior to or during the booking. The company retains the right to refuse non approved artwork from being displayed.
22 . We reserve the right to add or amend our Terms and Conditions at any time.
2. The full balance is payable 14 days prior to the hire. If a booking is made within 14 days of the hire, the total booking cost is payable in full at the time of booking. No service will be provided unless cleared funds have been received in full.
3. Cancellations must be made in writing.
4. Smoking/Vaping is not permitted on the bus at any time.
5. The client is responsible for the conduct of all passengers. If, in the driver or conductor’s opinion, the client or any passenger is disorderly or unfit to travel, the driver has the right to terminate the booking. Should this occur, no refund will be given.
6 All personal property will be the responsibility of the client and/or passengers, and we will not be responsible or liable for any loss or damage to such property.
7 The client is responsible for ensuring that all information provided on the booking form is correct regarding dates, times, addresses, passenger numbers etc.
8. If there are any changes to venue(s) stated on the booking form, we reserve the right to charge for any extra mileage covered completing the booking.
9. With especially but not limited to, open top buses we will not be responsible or liable for any adverse effects of wind/weather to any passengers travelling on the vehicle.
10. The number of passengers carried at any one time must not exceed the licensed seating capacity of the vehicle, crews do not have discretion to carry extra passengers, so please do not ask them to do so.
11. In the event of any damage to the vehicle internally or externally, caused by the client or any of their passengers or guests, the client will be liable for the full cost of repairs.
12. We will allow adequate time for the journey, but we will not be liable for any delays beyond our control, however such delays may be caused.
13. Our vehicles are maintained to the highest possible standards, we endeavor to make them as reliable as possible. However, in the unforeseen circumstances such as (but not limited to) an accident, breakdown, puncture, traffic jam or severe weather conditions, the company will not be liable for any impact that a delay might cause. The Company will not be liable for any consequential/subsequent loss or claims beyond the total sum paid by the client in respect of cost of the hire. The company will however undertake all reasonable measures to complete the hire; which may, at the company’s discretion, include providing an alternative vehicle.
14. In the event of a replacement bus being required for any reason after the commencement of the journey all reasonable efforts will be made to get the replacement vehicle to the scene of the incident in the shortest possible time and whilst we would anticipate that this would normally happen within two hours this cannot be guaranteed. Any enquiries about the progress of the replacement should be made direct to the Ensignbus office number where staff will be able to advise an approx. ETA
15. Our buses are cleaned to the highest standard. However, the company can accept no liability, nor responsibility for clothing becoming dirtied or damaged. This is particularly relevant during times of inclement weather.
16. Any alterations made to the booking on the day of the service or a request for additional time may incur an extra charge.
17. Violence, foul language, intimidation antagonism or any form of anti-social behaviour towards the Driver, Conductor or any member of this company’s staff will not be tolerated and will result in the immediate termination of the service and police involvement if necessary. Acts of vandalism or malicious damage caused to the vehicle will face prosecution.
18. Our Crews will check the vehicle for passengers belongings left in the vehicle after a hire. However, the Company cannot be held responsible for any item broken during the journey or left in the vehicle after the service. It is the hirer’s responsibility to ensure they have all their belongings at the end of the hire.
19. The Hirer must ensure that access is feasible for a vehicle which in the case of a double deck is likely to be 14 feet 6 inches in height, by 8 feet wide and 30 feet in length. It is the responsibility of the Hirer to ensure access is possible at both pick up and destination. The Company reserves the right to refuse to enter an area where access is likely to cause damage to the either vehicle or passengers.
20. Vintage Buses were not built to carry large numbers of buggies/wheelchairs and to store them safely seats will sometimes need to be used. Whilst all efforts are made on the day to accommodate all such items, the hirer should check with us beforehand if excessive buggies are likely to cause storage or capacity issues.
21. On bookings that involve branding, banners or posters being displayed, the client will need to provide artwork to the company not less than 48 hours before the booking is to take place. Once this has been approved (to ensure it doesn’t breach the law or standards of public decency/hate speech) it will be considered as the approved artwork and no deviation from this artwork will be made by the client prior to or during the booking. The company retains the right to refuse non approved artwork from being displayed.
22 . We reserve the right to add or amend our Terms and Conditions at any time.